- Make sure you’ve connected Facebook and your Instagram profile via the Motom app or website here.
- Confirm your Facebook Page is connected to your Instagram Creator profile.
- Open the Facebook app or website.
- Tap your profile image.
- On the Facebook app, tap the drop-down button.
- Select the public Facebook Page that is connected to your Instagram profile.
- Tap your Facebook Page’s profile image.
- On desktop, click Settings & Privacy, then Settings.
- On mobile, tap the settings icon.
- Scroll down to Permissions and click Linked accounts.
- Confirm that it says Connected to your Instagram Creator profile.
- Confirm Motom has all permissions via your Instagram Creator profile.
- Open the Instagram app on your mobile device.
- Click on the hamburger menu☰ or the navigation bar at the top right of your Instagram profile.
- Search Permissions.
- Click Website permissions then Apps and websites.
- Confirm Motom is under Active.
- Don't see Motom under Active? Your Instagram account can be reconnected by going to Motom Settings > Social Accounts or by clicking here.
- Click View and edit under Motom.
- Confirm User media appears under Access your profile information. If it does not, disconnect and reconnect your Instagram account by going to Motom Settings > Social Accounts or by clicking here.
This will not allow Motom to post on your behalf on Facebook.