Logo
    Logo

    All rights reserved by Motom 2023

    TiktokInstagramLinkedIn

    Motom Support Center

    Video Guides

    Creating & Sharing Affiliate Shortlinks

    Getting Started

    ‣
    What is Motom?

    Motom is the first connected social commerce community that brings live TikTok, Instagram, and YouTube feeds into a one-stop social shop.

    As a creator, you can easily make all your content shoppable and earn the highest commission rates. Shoppers discover where to buy fashion, beauty, and home décor styles seen across their social media feeds and the creator/influencer looks they love.

    Motom provides you with the tools you need so that you can personalize your own experience and explore more of what you want. It’s social shopping, simplified.

    ‣
    How do I join Motom?

    Download the iOS app or visit motom.me, then click SIGN UP and easy registration process starts on Motom's homepage. This includes connecting your social accounts and answering a few quick questions that centralize your activity and customize your Motom experience.

    ‣
    If I’m a creator and want to earn using Motom, do I have to apply?

    No, all you need to do is register. All are welcome to join and earn 10% commission across  8,000+ brands and retailers. Being a part of the Motom creator community has other perks and special incentives, too. For questions about being a creator on Motom, please email us at collabs@motom.me.  We have a Motom Creator Match offering that connects Motom creators with our brand partners for custom storefronts with flat-fee, gifted, and affiliate opportunities. To participate in Creator Match, please apply here.

    ‣
    How do I invite friends to Motom?

    Motom's referral program allows you and your creator friends to earn more together. When you refer a creator to Motom using the invite link found on your profile, you'll earn 20% on their sales commission for the first three months they're on the platform. (Don't worry, the 20% comes from us here at Motom and doesn't come out of the commission from the creator you referred.)

    ‣
    How do I get featured on the 'For You' feed?

    Posts on the For You feed are tailored to each user’s experience and the types of content they interact with on Motom, TikTok, Instagram, and YouTube. Some of the posts are also featured by Motom’s editorial team. To increase your chances of being featured on the For You feed, post frequently, tag multiple products to your social posts, and share your profile in your link-tree and in your Instagram Stories.

    Earning on Motom

    ‣
    How do I earn money on Motom?

    When someone makes a purchase driven by the products you've tagged to posts or added to your Motom storefront, you earn 10% commission from thousands of brands and retailers including fan-favorite retailers like Urban Outfitters, ASOS, Sephora, Princess Polly, Shein, Nike, Girlfriend Collective, Ulta Beauty, Wayfair, and more. You can tag products to your existing content posted to Instagram, TikTok, and YouTube, or to original content on Motom like images and ThisOrThats.

    You’ll also earn commission if a product you added directly to your storefront, curated into a Collection, or shared via an affiliate shortlink drives a sale. Via Motom Creator Match, you may be selected for flat-fee opportunities with our brand partners.

    ‣
    How does the commission work?

    You get paid 10% commission when a sale occurs that's associated with your Motom activity. Some merchants may even pay a couple cents simply when someone clicks on the products you've posted! When you earn commission, it is based on the entire value of the final purchase, not just the product you tagged or shared.

    ‣
    What does the Piggy icon mean next to products?

    When you see the Piggy icon next to a product on Motom, it means that the product is covered by affiliate and commissionable. When someone makes an eligible purchase from those products, the person whose post the product is associated with will earn 10% commission.

    ‣
    What is an affiliate shortlink?

    Affiliate shortlinks on Motom enable you to drive purchases of products from anywhere off the Motom platform and earn commission. Whenever you see the Piggy icon on your Motom content, you can grab a link and share it with your friends and followers via Instagram Stories, your link hub (Linktr.ee, hoo.be, Beacons.ai, etc.) or even as your main link in bio if you're getting lots of questions about where to buy an item. When they buy, you'll earn the same commission that you would if they'd purchased through your Motom profile. It’s fast, easy and a great short cut for you to drive sales from anywhere.

    ‣
    How do I get paid on Motom?

    Once you've got $25 in your Motom Bank, you can cash out your money using PayPal or wire it directly to your bank account. To get paid, you will need to update your payment information.

    ‣
    How do I enter my payment information?
    • On mobile or the app:
      1. Tap your profile photo in the bottom-right corner of the screen.
      2. Tap the hamburger menu ☰ at the top right of the screen.
      3. Tap Your Bank.
      4. Tap Edit payment info under the CASH OUT button.
      5. Fill in your address, payment method, tax forms, and submit.
        • You will be get a U.S. tax document via email if you earn more than $600 via Motom during a calendar year.
    • On desktop:
      1. Click Bank on the left side of your screen.
      2. Click Edit payment info under the CASH OUT button.
      3. Fill in your address, payment method, tax forms, and submit.
        • You will be get a U.S. tax document via email if you earn more than $600 via Motom during a calendar year.

    For additional questions about payment on Motom, email money@motom.me.

    ‣
    When will I see updates on products I’ve sold in my Motom Bank?

    When you earn money via product sales as a promoter or creator on Motom, those earnings will initially display as pending and will not be eligible for cash out until Motom has received payment from the individual retailer. Retailers typically wait between 30-90 days before paying any commissionable earnings to account for product returns or any other necessary corrections. Once Motom has been paid for a transaction by a retailer/affiliate network, the earnings will move from pending to your current cash-out balance.

    ‣
    Why do I need to complete a tax form to receive payment?

    We (and all companies working with creators who earn through their platform) are required by the IRS to report the annual income you receive from Motom via a 1099 form. This requires us to collect your tax information in a W-9 form before making our first payment to you. If you live outside of the United States, you will need to fill out a W-8 BEN form. You’ll find these forms during your payment set up process. If you have any questions, you can email money@motom.me for assistance.

    Social Media Integration

    ‣
    How does Motom interact with my social media profiles?

    When you register for Motom and connect your TikTok, Instagram, and/or YouTube accounts to your Motom profile, your experience on Motom will be even better. The best part? There’s no need to re-upload or double-post when creating content and tagging products on Motom, Motom does it all for you.

    ‣
    How do I connect my preferred TikTok, Instagram, or YouTube account to my Motom?

    On mobile or the app:

    1. Tap your profile photo in the bottom-right corner of the screen.
    2. Tap the hamburger menu ☰ at the top right of the screen.
    3. Tap Your Settings & Privacy.
    4. Under ACCOUNT SETTINGS, tap Social Accounts.
    5. Click CONNECT next to the social accounts you wish to connect (we recommend connecting wherever you post content).

    On desktop:

    1. Visit https://www.motom.me/me/settings/linked-accounts
    2. Click CONNECT next to the social accounts you wish to connect (we recommend connecting wherever you post content).
    ‣
    How do I find people on Motom who I follow on social media?

    You can find people on Motom by using the search icon at the top of your screen. Motom has profiles for thousands of creators. If you can't find someone on Motom, you can invite them to join directly. You can also submit their name to us (help@motom.me) and Motom will invite them to join.

    ‣
    How can I find Motom on social media?

    We can’t wait to connect with you. Follow us on Instagram and TikTok and tag us when you share your Motom posts with your audience!

    TikTok: @Motom.me

    Instagram: @Motom.Me 

    ‣
    How do I share my Motom posts on social media?

    All the content you create on Motom can be shared to your social accounts, by email, and via text by clicking the Share button on any post. Here are best practices to share your Motom posts across all platforms:

    Add your Motom to your link hub (linktr.ee, hoo.be, etc.)

    1. Go to your Motom profile.
    2. Click the share icon.
    3. Select which view you want to be the homepage for your audience.
      1. If you select Default view, your audience will see a feed of your recently tagged and added products when they first visit your Motom profile.
      2. If you select Motom posts, your audience will see your recently-tagged Motom posts with all the products associated with it.
      3. If you have a brand-dedicated storefront through Anchor or Creator Match, you will have options to share those links as well.
      4. If you’d like to share your Motom Collections as your homepage view for your audience…
        1. Click the copy button next to Default view.
        2. Replace the word profile from the URL with the word collections (if you created your Motom profile after January 30, 2024) or likeboards (if you created your Motom profile before January 30, 2024).
    4. Go to your link hub provider
    5. Add the link
    6. Customize your button copy to read “Shop my links on Motom,” “Shop my closet on Motom,” “Shop my favorites on Motom” or something similar.

    Instagram

    Tap the Share icon on the Motom post you want and then Copy Link. Now that the post URL is copied, open your Stories on Instagram, select the 'link' option, and paste the URL. This is an easy and simple way to let your followers know the look is available to shop on your Motom.

    TikTok

    Add your Motom profile link directly into your link in bio or link hub. You can share the post links in captions, but TikTok will not make them clickable.

    YouTube

    Copy and paste your Motom profile link into the description box with a brief explanation ("Shop everything in this video on my Motom!").

    By sharing your Motom on all platforms, you will directly increase your chances of driving purchases and sales commission.

    How To Connect Motom & Your Facebook PageHow To Connect Motom & Your Facebook Page

    Troubleshooting

    ‣
    My tagged post seems broken or is not linking to the right place?

    If a link is going to the wrong product or store, we can help. Please email us at help@motom.me.

    ‣
    I connected my TikTok, but my videos aren't showing up when I try to post?

    This could happen for a few reasons...

    1. Your TikTok is private

    Due to TikTok's privacy settings, we cannot populate your Social Deck with your TikTok posts. The only way to fill your Social Deck with TikToks is to make your TikTok profile public.

    2. You haven't allowed Motom to read your TikTok videos

    When you authenticate Motom on TikTok, you're given the option to 'Manage access,' which includes reading your public videos on TikTok. This must be on in order to populate your Social Deck. To fix the issue, please go to the Social Connections in your Motom Settings. Click 'Connected' to disconnect your TikTok and then click "Connect" to re-connect. When you get to the 'Manage access' page, it should look like this:

    image

    3. Your TikTok Settings on Motom are set to private

    We allow all users to choose which of their socials appear on their Social Deck. If you want your TikTok to appear, and the above fixes didn't work, please check your privacy settings by clicking here.

    ‣
    I connected my Instagram, but my content isn’t showing up when I try to post?

    It's possible that your privacy permissions on Instagram for Motom are restricted if your Social Deck is not pulling your Instagrams in.

    To fix this…

    1. Visit https://www.instagram.com/accounts/manage_access/
    2. Remove Motom
    3. In your Motom settings, click CONNECT next to Instagram. This will open the Instagram app or website.
    4. Tap Allow to securely allow your Instagram to connect to Motom with cookies and similar technologies. This is a requirement from Instagram.
    5. Select Allow again so Motom can import your profile information to streamline your account.
    ‣
    What if the TikTok account I want to connect isn’t the one that’s getting connected?

    TikTok may auto-connect the wrong account due to a unique setting on the TikTok platform. If you are accessing Motom through a browser (i.e. Safari or Chrome) and the proper account isn't connecting, it's likely because you're logged into the wrong account on your browser (doesn't matter which TikTok you're logged in on the app).  

    To solve:

    1. Go to https://www.tiktok.com on the browser you're using to log in to Motom. Click Not now to opening the app so you can continue your experience on the browser.
    2. Access the profile you're logged into by clicking the user icon in the bottom-right of the screen.
    3. Once your profile is open, click the three-dots on the top right of the browser and log out.
    4. Then you can immediately go to your Account Settings on Motom and click CONNECTED next to TikTok to disconnect the wrong account. Confirm you want to disconnect.
    5. Click CONNECT next to TikTok.
    6. You'll be prompted to log into the correct account at that point.
    7. When you click Connect for TikTok, you are prompted to Manage Access on TikTok.
      1. If Read your public videos on TikTok is off, then your Motom profile cannot populate due to TikTok's privacy settings. Make sure you're allowing Motom to read your public videos.

    If you have other questions or need help, please reach out to us at help@motom.me.